Frequently Asked Questions

Below you will find answers to the questions we are asked most often. If you cannot find what you are looking for, please get in touch through our contact page and we will be glad to help.

Orders

How do I place an order?

Simply browse our store, select the item, size, and quantity you want, add it to your basket, and proceed to checkout. Follow the on-screen steps to complete your purchase securely.

Which currency are prices shown in?

All prices on our store are displayed in Pounds Sterling (GBP).

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee changes once an order has been dispatched, but we will always do our best to help.

Shipping & Delivery

How much does shipping cost?

We offer free standard shipping on all UK orders.

How long will my order take to arrive?

Orders are processed within 1–3 business days. After dispatch, standard UK delivery usually takes 3–7 business days. Total delivery time is the sum of processing and shipping time.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email with a tracking number where available, so you can follow your delivery.

Do you ship outside the UK?

At this time, our shipping options are focused on the United Kingdom. Please check our Shipping Policy or contact us for the latest information.

Returns & Refunds

What is your return policy?

You have 60 days from the date you receive your order to request a return. Items must be unused, unworn, and in their original condition and packaging.

Do I have to pay for return shipping?

No. We offer free return shipping on all eligible returns. Once your return is approved, we will provide a prepaid return label at no cost to you.

How long do refunds take?

Once we receive and inspect your returned item, approved refunds are processed to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Products

How do I choose the right size?

Please refer to our Size Guide page for detailed measurements to help you find the perfect fit. If you are unsure, feel free to contact us before ordering.

Are your products authentic?

We are committed to offering quality football apparel and equipment. If you have any questions about a specific product, please reach out and we will be happy to provide more details.

Payments & Security

Which payment methods do you accept?

We accept the secure payment methods displayed at checkout. All transactions are processed safely through our trusted payment providers.

Is it safe to shop on your website?

Yes. We use secure checkout and industry-standard measures to protect your personal and payment information at every step.

Still have a question? Please visit our contact page and our team will get back to you as soon as possible.